Training Terms, a guide to this guide

Overview

• This is not a static document / resource
• As new features or better explanations are encountered then this document will expand
• Any support response that is answered by a page on this resource will be sent with or as the response. This means quicker responses for users and consistent use and understanding of the system.

Language & Terms

• HSEQ / OH&S / WHS / etc.
  • Where possible we will use language used in legislation, regulations or best practice. Because these are fundamental across all of our clients these are not things that will be customised.

• Your business language
  • There is a labelling system across many aspects of InTech - we don't mind if you call something "Note: General" or "General Note" - these are for your people to understand.
  • There are special types of labels that have functionality so you cannot change them.
  • We only support the default and system labels because we cannot coach you on a screen that is not documented. Best practice: Use our labels and have us update them system wide as needed. Only under significant exceptions should you change a label but adding more is relatively benign

• Technology
  • There are different levels of technology awareness between users
  • There are different user types, systems and set ups
  • When we deliver training we use the agnostic name for things:
    • "Operating System": means Windows, Mac, IOS, Android, Linux, etc
    • "Web Browser": means Chrome, FireFox, Edge, Internet Explorer, Safari, etc
    • "Word Processor": means Microsoft Word, Office 365, Gsuite Google Docs, Open Office Writer, etc.
    • Helping users feel comfortable with these generic terms means that we can deliver consistent and relevant support