Training Terms, a guide to this guide

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Overview

  • This is not a static document / resource
  • As new features or better explanations are encountered then this document will expand
  • Any support response that is answered by a page on this resource will be sent with or as the response. This means quicker responses for users and consistent use and understanding of the system.

Language & Terms

  • HSEQ / OH&S / WHS / etc.
    • Where possible we will use language used in legislation, regulations or best practice. Because these are fundamental across all of our clients these are not things that will be customised.
  • Your business language
    • There is a labelling system across many aspects of InTech - we don't mind if you call something "Note: General" or "General Note" - these are for your people to understand.
    • There are special types of labels that have functionality so you cannot change them.
    • We only support the default and system labels because we cannot coach you on a screen that is not documented. Best practice: Use our labels and have us update them system wide as needed. Only under significant exceptions should you change a label but adding more is relatively benign
  • Technology
    • There are different levels of technology awareness between users
    • There are different user types, systems and set ups
    • When we deliver training we use the generic name for things:
      • "Operating System": means Windows, Mac, IOS, Android, Linux, etc
      • "Web Browser": means Chrome, FireFox, Edge, Internet Explorer, Safari, etc
      • "Word Processor": means Microsoft Word, Office 365, Gsuite Google Docs, Open Office Writer, etc.
      • Helping users feel comfortable with these generic terms means that we can deliver consistent and relevant support
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